Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Returns
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at tenseime00@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
TenseiMe LLC
Attn:Returns
RMA#
14681 SW 108th st
Miami FL 33186
United States
Please note, you will be responsible for all return shipping charges. We strongly recomment that you use a trackable method to mail you return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven(7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please note "Sale items are FINAL SALE and cannot be returned"
Questions
If you have any questions concerning our return policy, please contact us at:
